Effective Date: September 10, 2026
Winnipeg Healing Connection (“WHC,” “we,” “us,” or “our”) operates the website winnipeghc.ca (the “Site”), a directory and events platform connecting the Winnipeg community with local holistic health and wellness practitioners. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you. This policy is intended to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who We Are
Winnipeg Healing Connection is based in Winnipeg, Manitoba, Canada. For any privacy question, concern, or request, contact us at:
Email: wellness@winnipeghc.ca
Website: winnipeghc.ca/contact
2. Personal Information We Collect
Depending on how you use the Site, we may collect:
- Contact information: name, email address, phone number, mailing/business address
- Account information: username and password, if you register as a member
- Membership/business information: business name, service categories, bio, photos, website and social media links (for practitioners listing on the directory)
- Payment information: processed directly by our payment processor, Square — we do not store your full card details on our servers
- Event submission details: event name, date, time, description, images
- Festival registration information: name, email, and any details you provide when registering as a guest, exhibitor, or presenter
- Communications: messages you send us through our contact form
- Newsletter subscription: your email address, if you subscribe to our weekly events newsletter
- Technical information: IP address, browser type, and site usage data collected automatically through cookies and analytics tools
3. How We Use Your Information
We use personal information to:
- Create and manage member accounts and directory listings
- Process membership payments and renewals
- Communicate with you about your account, submissions, or inquiries
- Send you the weekly events newsletter and occasional service-related emails (such as renewal reminders), where you have given consent
- Organize and administer the annual Healing Connections Festival
- Maintain and improve the Site
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We share information only as needed to operate the Site, including with:
- Square — payment processing for memberships and festival tickets
- Mailjet — transactional emails (contact form replies, membership welcome/renewal emails, renewal reminders)
- MailerLite — our weekly events newsletter
- Bluehost — our website hosting provider
These service providers may store or process information on servers located outside Canada, including in the United States or European Union. By using the Site, you acknowledge that your information may be subject to the laws of those jurisdictions.
We may also disclose information if required by law or to protect the rights, safety, or property of WHC, our members, or the public.
5. Cookies and Analytics
Our Site may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the Site and improve your experience. You can control or disable cookies through your browser settings.
6. Your Rights
Under PIPEDA, you have the right to:
- Know what personal information we hold about you
- Access and request a copy of your personal information
- Correct inaccurate or incomplete information
- Withdraw consent for our use of your information (for example, unsubscribing from our newsletter, or closing your member account) — note that withdrawing consent may limit our ability to provide certain services, such as maintaining an active directory listing
To exercise any of these rights, contact us at wellness@winnipeghc.ca.
7. How We Protect Your Information
We take reasonable steps to protect personal information against loss, theft, and unauthorized access, use, or disclosure, including through secure hosting and limiting access to those who need it to operate the Site.
8. Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the most recent revision.
10. Complaints
If you have concerns about how we handle your personal information that we haven’t resolved, you may contact the Office of the Privacy Commissioner of Canada.